Flagship Service
FlexiTech
Support Plan
Flexible IT retainer — fractional tech headcount for organisations with diverse needs
Starting at SGD 2,880 / month · 0.5 headcount · 8 man-days
partnerships@dhcertainty.com
Flexible IT retainer — fractional tech headcount for organisations with diverse needs
Flexible, fractional tech headcount for organisations with diverse IT needs. No lock-in beyond a month.
01 — Why FlexiTech?
The challenges of retaining IT talent, the fast-evolving digital landscape, finding right-fit and affordable solutions — these are the gaps DHC seeks to fill.
Your organisation doesn't require a full-time tech or IT headcount.
You're near the end of an IT project and need minimal support for debugging and issue resolution.
Your staff may not have the expertise required to plan or execute the desired solution.
You'd like to equip existing staff with new IT knowledge and skills.
You need additional support on hand when a mission-critical system unexpectedly fails.
Our plan yields long-term benefits through targeted coaching and learn-on-the-job training.
02 — How It Works
We understand your current IT/digitalisation priorities and the type of support or skillset gaps to be addressed. Consider this an IT counselling session.
Based on the assessment and estimated monthly workload, choose your preferred subscription in increments of 0.5 headcount (0.5, 1.0, 1.5, etc.). Start small and upgrade in subsequent months.
Specify week-to-week tasks to maximise your fractional headcount. This ensures alignment on expectations and transparent tracking of deliverables.
03 — What’s Included
Upgrade headcount, step-down, or pause your plan with a month's notice
Carry over unutilised man-day quota for up to a month
Continued support even when exceeding monthly quota with nominal overtime rates
Onsite check-ins every 2–3 months with remote support as standard
Dedicated account manager and monthly progress summary for full visibility
Access to our vendor and grants network — nonprofit software discounts and cloud grant referrals
04 — Scope of Services
Basic customisation and setup of system features, troubleshooting user account issues, liaising with vendors and suppliers.
Executing integration projects with existing systems, project management support from design to implementation.
Hands-on hardware support and day-to-day IT troubleshooting, delivered onsite by our team.
Strategic and sector-relevant advice on digital strategy, IT architecture, vendor selection, and procurement.
Structured training programmes to upskill your team and build lasting internal capability.
Helping your organisation spend less on technology by leveraging free tiers, nonprofit programmes, and available grants.
05 — Our Clients
Starting in 2021, DHC helped the client set up their AWS infrastructure from scratch and subsequently trained internal IT staff to manage their Cloud infrastructure independently. DHC ensured a future-proofed setup by accommodating future integrations with third-party software. Since then, DHC has delivered multiple systems from a call and hotline system to a case management system, which spun off into scheduling, billing, and a caregiver app.
The client urgently needed to update internal IT systems to comply with CIS standards. DHC provided 1-to-1 coaching sessions with internal IT staff to reconfigure their Cloud infrastructure and train staff on security maintenance work independently. The upgrade allowed the client to satisfy large corporate customer requirements and maintain business continuity.
The client had multiple on-premise legacy systems and sought advice on migrating to Cloud infrastructure without disruption. DHC collaborated with existing vendors to facilitate migration, including refactoring code through pair programming to ensure Cloud compatibility and optimise future operational costs.
Starting end 2021 with an initial volunteer management system, DHC continued to provide maintenance support and develop new functionalities as the organisation grew — including a mobile app for volunteers, QR-based mobile log-ins, and continuous UX enhancements.
During the Covid-19 pandemic, the client could not deploy services due to the lockdown. DHC rapidly built and deployed hotlines and a dedicated information portal to provide 24/7 mental health support to migrant workers, with vital updates disseminated in multiple languages to serve a diverse community.
Under a FlexiTech retainer, DHC supported the client across a range of day-to-day and urgent needs: building lightweight tools including an e-business card and a branded link shortener, managing website communications, and troubleshooting payment gateway issues. When the organisation was recently awarded IPC status, DHC rapidly developed and deployed a custom IRAS donor API integration — allowing them to submit tax-deductible donation records on time from day one.
06 — Service Level
Same working day response, resolved within 5 working days
Application accessible with degraded performance, or configuration changes needed that don't affect current functionality.
Immediate action upon notification
Application inaccessible, significant data loss, or disruption to application data or functionality.
Standard service hours: 9 AM – 6 PM. Each client is assigned a designated DHC representative.
07 — Pricing
Priced per headcount (HC) fraction — each HC represents a full-time equivalent of 128 man-hours / 16 man-days per month. Scale up or down monthly.
All prices are in Singapore Dollars (SGD) and exclude GST. Retainer fee is billed monthly in advance.
Unused man-days roll over for up to one month. Extensions beyond that may be considered on a case-by-case basis. A minimum 1-month commitment applies to retainer plans.
Scale your plan month-to-month as your organisation's needs evolve — no long-term lock-in.
These rates are currently available to registered Singapore charities, non-profit organisations, Social Service Agencies (SSAs), and NCSS member agencies. We are expanding eligibility to other regions — contact us to learn more. Standard commercial rates apply to all other engagements.
Let's discuss how FlexiTech can support your organisation's digitalisation goals.