Company Profile
Purpose-driven tech-for-good enterprise
partnerships@dhcertainty.com · dhcertainty.org
Purpose-driven tech-for-good enterprise
Purpose-driven digital transformation for the public and community sectors across the Asia-Pacific.
DigiHwy Certainty (DHC) is a purpose-driven tech-for-good enterprise specialising in digital transformation for the public and community sectors across the Asia-Pacific — partnering with government agencies, charities, social enterprises, and community organisations.
Our mission is to empower communities through innovative technology, data-driven decision-making, and meaningful partnerships aligned with the United Nations Sustainable Development Goals.
Our holistic approach improves service delivery, empowers partners, and builds sector capability for long-term innovation — prioritising both immediate operational needs and future growth.
We work with organisations of every size — from national agencies and established institutions to grassroots movements and emerging community groups driving change on the ground.
Solutions grounded in the real needs of beneficiaries and frontline workers.
Aligned with MSF DSI 2.0, PDPA, and local data residency requirements.
Beyond implementation — we stay engaged to ensure durable impact.
End-to-end digital solutions tailored to the unique challenges of public and community sector organisations.
Bespoke digital systems for scheduling, volunteer management, case management, and community analytics. Designed to reduce administrative burden and free up frontline time.
Seamless integration with existing workflows and platforms — Salesforce, Microsoft Dataverse, AWS, and more. We manage migration projects end-to-end with minimal disruption.
Hands-on training programmes and 1-to-1 coaching to equip agency staff and volunteers with the knowledge to independently manage and grow their digital capabilities.
Strategic guidance on IT architecture, digital roadmaps, vendor procurement, and compliance — grounded in deep sector knowledge and practical experience.
Ensuring platforms meet PDPA, MSF DSI 2.0, and sector-specific regulatory requirements. Data stored in local, country-of-origin datacentres.
Dedicated retainer support through our FlexiTech plan — fractional tech headcount that scales with your organisation's evolving needs, no long-term lock-in.
Successful collaborations across the Asia-Pacific delivering impactful digital projects that strengthen public and community sector capabilities.
NCSS 
NVPC 
City Harvest 
AWWA 
36 Digital Mission 
GBSG 
South Central Community Family Service Centre 
Fei Yue Community Services 
HealthServe 
Ronald McDonald House Charities Singapore 
Viriya Community Services 
Hindu Endowments Board 
Dementia Singapore 
New Hope Community Services 
Allkin 
WE CARE Community Services 
Capelle 
GreenRE 
REHDA 
Dignity for Children 
El Shaddai 
Life2Life 
Morlivly 
Innovate Iloilo 
DICT 
NEDA 
DOST 
City of Iloilo 
West Visayas State University 
Nueva Valencia A sample of the work we have delivered across the region.
Development of automated data collection and survey tools, custom workflows, and Excel-based reporting systems. Enabled NCSS to analyse sector-wide data with greater speed and accuracy.
Implementation of a full electronic case management system with backend integration on Microsoft Dataverse, streamlining caseworker documentation and enabling real-time supervisor oversight.
End-to-end bespoke logistics management system for the GBFD wish fulfilment programme — covering wish adoption, item collection, volunteer matching, doorstep delivery coordination, partner management, and automated reporting.
Ongoing support and platform upgrades including survey tool integration and single sign-on authentication, reducing friction for staff and improving data quality.
Full AWS infrastructure setup, internal IT staff training, and delivery of multiple systems including a hotline system, case management platform, scheduling, billing, and a caregiver mobile app.
Appointment management system with multilingual SMS reminders, facility booking integration, caseload register, supervisor reporting, and risk flagging. Programme management for YouthGo and MSF-funded youth intervention programmes including the Enhanced Step Up Programme.
Emil Ng is a seasoned digital transformation strategist and user experience specialist with over a decade of expertise serving the social and public sectors across Southeast Asia. As CEO and co-founder of DigiHwy Certainty, he has led over 70 digital projects focused on service automation, operational efficiency, and human-centred design.
Emil has personally empowered over 100 social service agencies through innovative digital tools, strategic advisory, and government-supported programmes, building deep relationships across the sector.
Our systems uphold the highest standards of data protection, privacy, and security — ensuring the confidentiality and anonymity of all service users. We comply with MSF DSI 2.0, PDPA, and store data in local datacentres within the country of origin.
We work closely with agencies, government bodies, and technology partners to ensure our solutions are grounded in sector needs. We don't disappear after go-live — we remain engaged to iterate and improve.
We regularly update platforms in response to evolving regulations and best practices. All pricing and engagement structures are designed to be accessible for non-profit and social service organisations.
Every engagement includes knowledge transfer. We train your team to be capable stewards of your digital infrastructure, reducing dependency and building internal capability for the long term.
We would welcome the opportunity to discuss how DigiHwy Certainty can support your organisation's digitalisation journey.